Support

Frequently asked questions

How do I grant Contacts access?

Tap Scan in ContactWipe and respond to the iOS permission prompt. To change access later, open iPhone Settings → Privacy & Security → Contacts → ContactWipe.

How are duplicate candidates found?

ContactWipe looks for matching phone numbers or email addresses. A matching name by itself is not enough. Review every suggested group before taking action.

Does the app merge contacts automatically?

No. You choose the contact to keep, review the proposed change, and give a final confirmation. The app then asks iOS Contacts to save it.

What can I use for free?

Scan contacts and review suggested matches for free. The free allowance includes three successful manual group merges on this iPhone. A group counts as one merge, whether it contains two or more contacts. Canceling or a failed save does not use the allowance. Pro removes this limit and includes the local large-file finder.

What does Pro cost?

For the U.S. storefront, Annual Pro is US$8.99 per year and Lifetime Pro is US$14.99 as a one-time purchase. Annual Pro renews automatically unless canceled at least 24 hours before the current period ends. Apple checkout shows the applicable local price. Buying Lifetime does not cancel an existing annual subscription; manage renewal in iPhone Settings → Apple Account → Subscriptions.

Are all contact fields preserved?

The contact you choose keeps its existing values. Supported missing fields and distinct phone, email, address and other supported entries are copied where possible. Conflicting single-value fields and unsupported fields such as notes are not copied. A shared phone or email may belong to different people: review the entries and back up important contacts before confirming.

Can I undo a merge?

ContactWipe has no automatic undo after a completed merge. If your Contacts account offers a backup or recovery feature, check that service. We recommend backing up important contacts before merging.

What does the large-file finder do?

If available with Pro, it examines only a folder you select in Files and lists large files locally. It does not upload or remove them.

How do I restore Pro?

Open ContactWipe Pro and tap the Restore purchases button at the bottom, or use the same button in Settings & Privacy. An existing verified purchase remains active. If no active purchase is found, the app requests a sync with Apple and reports the result. Apple handles billing and subscription management in iPhone Settings → Apple Account → Subscriptions.

Contact support

Email xionghongliang1@gmail.com with your iOS version, app version, and a description of the issue. Please do not include your address book or private files unless you choose to share them.