Support

Frequently asked questions

How do I allow or limit photo access?

Open iPhone Settings → Privacy & Security → Photos → CleanPic. You can grant full access, select limited items, or change the permission later.

What happens when I scan?

CleanPic checks available photos and videos on your iPhone and shows candidates for you to review. It does not upload your media or remove anything during a scan.

Will CleanPic delete items automatically?

No. You choose items, review the selection, and confirm the removal request. Apple Photos handles the change. The final storage space freed may differ from the estimate, especially with iCloud Photos.

How do I restore a removed photo or video?

Open Apple Photos → Albums → Recently Deleted and restore the item there while it is still available. CleanPic cannot restore it directly.

How do I restore Pro or cancel Annual Pro?

Open CleanPic Pro and tap Restore purchases. To manage or cancel an annual subscription, use iPhone Settings → Apple Account → Subscriptions. Apple handles billing.

Contact support

Email xionghongliang1@gmail.com with your iOS version, app version, and a description of the issue. Please avoid sending private photos or videos unless you choose to include them.